Q&A - Shipping Info


Q&A - General & Shipping Info

HOW DO I PROCEED THROUGH THE CHECK OUT PROCESS?

Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Cart page and we will guide you through the check out process.


WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We Accept All Major Credit Cards, Debit Cards, and PayPal.


HOW SAFE IS MY PERSONAL INFORMATION?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.


WHICH BROWSER SHOULD I USE TO VIEW YOUR SITE?

We highly recommend that you browse with the latest version of Microsoft Internet Explorer, Mozilla Firefox, Google Chrome or Apple Safari.


HOW DOES SHIPPING WORK?


Most delivery times range from 2-10 days depending upon the shipping destination.🚚📦

We email you updates on the status of your order and also have tracking available on our website. Just enter your tracking number and find out where your products are 😃

We offer international shipping options too - no matter where you are, you can buy from us, unless otherwise specified on the specific product page!

For more specifics on shipping, please check out our 

✔✔ Important Info on Shipping ✔✔

titled below.


WHAT IF I NEED TO RETURN SOMETHING?

No worries! Contact us right away and we'll help guide you through the process to send the item back.😉


CAN I CANCEL MY ORDER?

Sorry, we do not accept cancelations. We have a 1 day processing time to ship out orders so once you place your order it is processed immediately.  Our handcrafted items have a different processing time that depends on item specification stated in the product descriptions and is custom made to each customer. 
All refunds will be processed within 24-48 hours. Depending on your bank, refund transactions can take up to 3-5 days to show up in your account. 👍


HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?

Send us an email and we'll get back to you as soon as we can.📧

 

✔✔ Important Info on Shipping ✔✔

Shipping Info/Domestic and International
SHIPPING TERMS & POLICY

We ship Monday through Friday within 1 business day. Once your order has been shipped, you will receive a shipping confirmation email with a link to track your package. Once shipped, orders are estimated to arrive within 2 to 10 business days within USA and 1-2 Weeks International. Delivery times are estimates only and may vary depending on your location and distance from Lovlee Gifts & Designs. These estimates do not include delays caused by:

• Shipping Couriers
• Busy Sale Periods
• Credit Card Verification Process
• Incomplete or Invalid Addresses



Orders placed over the weekend or on a public holiday will not be processed until the following business day.


To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations, include apartment, suite and/or box numbers. We do not take responsibility for the incorrect information.

Once your order has been shipped, we are no longer able to make changes.

If the package is returned non-deliverable or you refuse shipment, you will be held responsible for the original shipping cost, plus the cost of any additional postage due on the return. This amount will be deducted from your refund.

FedEx Express (Express Saver, 2 Day or Standard Overnight) does not deliver to PO boxes.

Express shipments placed after 2:30 PM MST will not be processed and shipped until the following business day. No weekend shipments.
If your tracking information states that your package was delivered and you did not receive it, you must address this with the appropriate carrier (DHL, FedEx, USPS, ETC). Lovlee Gifts & Designs is not responsible for packages scanned as delivered nor will we issue any refunds.

* If your order includes multiple items and one of them is out of stock, we will go ahead and ship a partial order and issue a refund for the sold out item.

Original shipping fees are non-refundable.

(US) DOMESTIC SHIPPING
Lovlee Gifts & Designs offers 
FREE SHIPPING on all orders unless otherwise specified in the products description.
 
Hawaii, Alaska and U.S. Territories: Free for orders over $49.00 
We ship Monday through Friday within 1-2 business days. Lovlee Gifts & Designs will notify you if there is an issue with an order (Out of stock, Shipping Address Information, etc).

All orders receive insurance and tracking information. Orders usually arrive between 2-10 business days after it has been shipped depending upon the shipping destination. We accept orders shipped to PO boxes and APO/FPO or U.S. territories where/when permitted. 

Return shipping costs are the responsibility of the customer.




INTERNATIONAL SHIPPING
Lovlee Gifts & Designs offers flat rate international shipping regardless of size or weight of order to many countries around the world. International orders usually take between 1-3 weeks for arrival depending upon customs and size of the package. Orders usually arrive between 10 to 25 business days after we ship it.

Our list of countries we ship to is growing daily as we currently cover all of North America, South America, Europe, and Australia.

Return shipping costs are the responsibility of the customer.

There may be times when we must cancel an order due to updated restrictions or unrest within certain Countries/Area's.

Should that ever happen, we will notify you with specific details on reasons.


TAXES AND DUTIES
All applicable custom fees, taxes, and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package. It is at the sole discretion of customs agents to release your package. Note, on rare occasions, customs agents may delay delivery of some packages.